Tag: Guest experience
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I travel the world independently as a wheelchair user. At a luxury London hotel, I was told to bring help.
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From an accessible room I could book online to bathroom design, toilet escorts and a ramp I couldn’t use safely. My Royal Lancaster London experience, the hotel’s response and why I declined its offer of a complimentary return stay.
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The World’s Finest Hotels Know How to Personalise Everything. What About Accessibility?
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The world’s finest hotels know how to personalise almost everything. After researching seven leading luxury hospitality brands, Luiz Faye explores the difference between providing accessibility and giving guests the confidence to understand it before they book.
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The Inclusive Edit Standard | How I Review Luxury Travel
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Luiz Faye explains the guest experience, evidence and editorial judgement behind The Inclusive Edit, and what its As Seen In badge represents.
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Five Luxury Travel Icks That Reveal a Bigger Guest Experience Problem
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From shower curtains and cobbled disabled bays to disappearing dining chairs, these five luxury travel icks reveal what happens when accessibility is separated from the wider guest experience.
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Letters from Luiz: The stories we don’t see from the outside
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An unplanned speech, a little toy till that still rang, and questions that followed me from the road to the hotel room. A personal letter about the stories we don’t see.
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Luxury Is Talking About Invisible Friction. It’s Time to Talk About Accessibility.
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Luxury hospitality is talking about invisible friction with a new confidence. The language is everywhere now. Ease, calm, emotional intelligence, guest psychology, a sense of arrival, and a stay that feels personal rather than processed. It’s a good conversation. A necessary one, actually. For a long time, luxury has relied…
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Far from Plain Sailing | My Stay at London’s Sea Containers
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I knew this stay would matter before I arrived, but not because of the hotel itself. It was the timing. I was in London to take part in the London Landmarks Half Marathon, my first road race and the longest distance I have ever completed in my wheelchair, for two…
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Accessibility in Practice. When Intention Meets Reality
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Luiz Faye is the founder of The Inclusive Edit, a luxury travel and lifestyle platform built on lived experience, high standards and zero tolerance for performative inclusion. This is her first published reflection on the platform, it is exactly what The Inclusive Edit is here to do. The Day I…
