Tag: Guest experience
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Luxury Is Talking About Invisible Friction. It’s Time to Talk About Accessibility.
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Luxury hospitality is talking about invisible friction with a new confidence. The language is everywhere now. Ease, calm, emotional intelligence, guest psychology, a sense of arrival, and a stay that feels personal rather than processed. It’s a good conversation. A necessary one, actually. For a long time, luxury has relied…
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Far from Plain Sailing | My Stay at London’s Sea Containers
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I knew this stay would matter before I arrived, but not because of the hotel itself. It was the timing. I was in London to take part in the London Landmarks Half Marathon, my first road race and the longest distance I have ever completed in my wheelchair, for two…
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Accessibility in Practice. When Intention Meets Reality
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Luiz Faye is the founder of The Inclusive Edit, a luxury travel and lifestyle platform built on lived experience, high standards and zero tolerance for performative inclusion. This is her first published reflection on the platform, it is exactly what The Inclusive Edit is here to do. The Day I…
