Tag: Guest experience
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Letters from Luiz: The stories we don’t see from the outside
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An unplanned speech, a little toy till that still rang, and questions that followed me from the road to the hotel room. A personal letter about the stories we don’t see.
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Luxury Is Talking About Invisible Friction. It’s Time to Talk About Accessibility.
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Luxury hospitality is talking about invisible friction with a new confidence. The language is everywhere now. Ease, calm, emotional intelligence, guest psychology, a sense of arrival, and a stay that feels personal rather than processed. It’s a good conversation. A necessary one, actually. For a long time, luxury has relied…
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Far from Plain Sailing | My Stay at London’s Sea Containers
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I knew this stay would matter before I arrived, but not because of the hotel itself. It was the timing. I was in London to take part in the London Landmarks Half Marathon, my first road race and the longest distance I have ever completed in my wheelchair, for two…
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Accessibility in Practice. When Intention Meets Reality
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Luiz Faye is the founder of The Inclusive Edit, a luxury travel and lifestyle platform built on lived experience, high standards and zero tolerance for performative inclusion. This is her first published reflection on the platform, it is exactly what The Inclusive Edit is here to do. The Day I…
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What the Inclusive Edit Standard Means | How Properties Earn the Badge
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The Inclusive Edit badge exists for one reason. Not compliance. Compliance is the floor. It is the building regulation minimum that a hotel meets because it must, not because it has decided to. Compliance does not tell a wheelchair user that a hotel has thought about their experience. It tells…
